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Terms & Conditions

Updated at May 17th 2024
General Terms
By accessing and placing an order with Botswana Bureau of Standards Webstore, you confirm that you are in agreement with and bound by the terms of service contained in the Terms & Conditions outlined below. These terms apply to the entire website and any email or other type of communication between you and Botswana Bureau of Standards Webstore. Under no circumstances shall Botswana Bureau of Standards be liable for any direct, indirect, special, incidental, or consequential damages, including but not limited to loss of data or profit, arising out of the use, or the inability to use, the materials on this site, even if Botswana Bureau of Standards or an authorized representative has been advised of the possibility of such damages. If your use of materials from this site results in the need for servicing, repair or correction of equipment or data, you assume any costs thereof. Botswana Bureau of Standards Webstore will not be responsible for any outcome that may occur during the course of usage of our resources. We reserve the rights to change prices and revise the resources usage policy in any moment.
License
Botswana Bureau of Standards grants you a revocable, non-exclusive, non-transferable use of the webstore strictly in accordance with the terms of this Agreement. These Terms & Conditions are a contract between you and Botswana Bureau of Standards (referred to in these Terms & Conditions as “Botswana Bureau of Standards”, “us”, “we”, or “our”), the provider of the Botswana Bureau of Standards Webstore website and the services accessible from the Botswana Bureau of Standards Webstore website (which are collectively referred to in these Terms & Conditions as the “Botswana Bureau of Standards Webstore Service”). You are agreeing to be bound by these Terms & Conditions. If you do not agree to these Terms & Conditions, please do not use the Botswana Bureau of Standards Webstore Service. In these Terms & Conditions, “you” refers both to you as an individual and to the entity you represent. If you violate any of these Terms & Conditions, we reserve the right to cancel your account or block access to your account without notice.
Definitions and key terms
To help explain things as clearly as possible in this Terms & Conditions, every time any of these terms are referenced, are strictly defined as:
  • Cookie: A small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information.
  • Company: When these terms mention “Company”, “us”, or “our”, it refers to Botswana Bureau of Standards, (Plot 55745, Airport Road, Block 8, Gaborone) that is responsible for your information under this Terms & Conditions.
  • Country: Where Botswana Bureau of Standards is based, in this case is Botswana
  • Device: Any internet connected device such as a phone, tablet, computer, or any other device that can be used to visit Botswana Bureau of Standards Webstore and use the services.
  • Service: Refers to the service provided by Botswana Bureau of Standards Webstore as described in the relative terms (if available) and on this platform.
  • Third-party service: Refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.
  • Website: Botswana Bureau of Standards site, which can be accessed via this URL: https://bobstandards.bw
  • You: A person or entity that is registered with Botswana Bureau of Standards Webstore to use the Services.
Restrictions
You agree not to, and you will not permit others to:
  • License, sell, rent, lease, assign, distribute, transmit, host, outsource, disclose or otherwise commercially exploit the website or make the platform available to any third party.
  • Modify, make derivative works of, disassemble, decrypt, reverse compile or reverse engineer any part of the website.
  • Remove, alter, or obscure any proprietary notice (including any notice of copyright or trademark) of Botswana Bureau of Standards Webstore or its affiliates, partners, suppliers, or the licensors of the website.
Payment
If you pay for any of our products and services, you agree to pay all fees or charges to your account for the Service in accordance with the fees, charges, and billing terms in effect at the time that each fee or charge is due and payable. Your Payment Provider agreement governs your use of the designated credit card account, and you must refer to that agreement and not these Terms to determine your rights and liabilities with respect to your Payment Provider. By providing Botswana Bureau of Standards Webstore with your credit card number and associated payment information, you agree that Botswana Bureau of Standards is authorized to verify information immediately, and subsequently invoice your account for all fees and charges due and payable to Botswana Bureau of Standards hereunder, and that no additional notice or consent is required. You agree to immediately notify Botswana Bureau of Standards of any change in your billing address or the credit card used for payment hereunder. Botswana Bureau of Standards reserves the right at any time to change its prices and billing methods. Any attorney fees, court costs, or other costs incurred in collection of delinquent undisputed amounts shall be the responsibility of and paid for by you.
No contract will exist between you and Botswana Bureau of Standards Webstore for the Service until Botswana Bureau of Standards Webstore accepts your order by a confirmatory e-mail, SMS/MMS message, or other appropriate means of communication.
You are responsible for any third-party fees that you may incur when using the Service.
Return and Refund Policy
We also want to make sure you have a rewarding experience while you are exploring, evaluating, and purchasing our products and services. As with any shopping experience, there are terms and conditions that apply to transactions. The main thing to remember is that by placing an order or making a purchase at Botswana Bureau of Standards Webstore, you agree to the terms along with Botswana Bureau of Standards Webstore’s Privacy Policy. If for any reason you are not completely satisfied with any good or service that we provide, don’t hesitate to contact us, and we will discuss any of the issues you are going through with our product and/or service.
Your Suggestions
Any feedback, comments, ideas, improvements, or suggestions (collectively, “Suggestions”) provided by you to Botswana Bureau of Standards with respect to the website shall remain the sole and exclusive property of Botswana Bureau of Standards. Botswana Bureau of Standards shall be free to use, copy, modify, publish, or redistribute the Suggestions for any purpose and in any way without any credit or any compensation to you.
Your Consent
We’ve updated our Terms & Conditions to provide you with complete transparency into what is being set when you visit our site and how it’s being used. By using our website, registering an account, or making a purchase, you hereby consent to our Terms & Conditions.
Links to Other Websites
This Terms & Conditions applies only to the Services. The Services may contain links to other websites not operated or controlled by Botswana Bureau of Standards Webstore. We are not responsible for the content, accuracy, or opinions expressed in such websites, and such websites are not investigated, monitored, or checked for accuracy or completeness by us. Please remember that when you use a link to go from the Services to another website, our Terms & Conditions are no longer in effect. Your browsing and interaction on any other website, including those that have a link on our platform, is subject to that website’s own rules and policies. Such third parties may use their own cookies or other methods to collect information about you.
Cookies
Botswana Bureau of Standards Webstore uses “Cookies” to identify the areas of our website that you have visited. A Cookie is a small piece of data stored on your computer or mobile device by your web browser. We use Cookies to enhance the performance and functionality of our website but are non-essential to their use. However, without these cookies, certain functionality like videos may become unavailable, or you would be required to enter your login details every time you visit the website as we would not be able to remember that you had logged in previously. Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access functionality on our website correctly or at all. We never place Personally Identifiable Information in Cookies.
Changes To Our Terms & Conditions
You acknowledge and agree that Botswana Bureau of Standards Webstore may stop (permanently or temporarily) providing the Service (or any features within the Service) to you or to users generally at Botswana Bureau of Standards’ s sole discretion, without prior notice to you. You may stop using the Service at any time. You do not need to specifically inform Botswana Bureau of Standards when you stop using the Service. You acknowledge and agree that if Botswana Bureau of Standards Webstore disables access to your account, you may be prevented from accessing the Service, your account details, or any files or other materials which is contained in your account. If we decide to change our Terms & Conditions, we will post those changes on this page, and/or update the Terms & Conditions modification date above.
Modifications to Our website
Botswana Bureau of Standards reserves the right to modify, suspend, or discontinue temporarily or permanently, the website or any service to which it connects, with or without notice and without liability to you.
Updates to Our website
Botswana Bureau of Standards may from time to time provide enhancements or improvements to the features/functionality of the website, which may include patches, bug fixes, updates, upgrades, and other modifications (“Updates”).
Third-Party Services
We may display, include or make available third-party content (including data, information, applications and other products and services) or provide links to third-party websites or services (“Third- Party Services”). You acknowledge and agree that Botswana Bureau of Standards shall not be responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality, or any other aspect thereof. Botswana Bureau of Standards does not assume and shall not have any liability or responsibility to you or any other person or entity for any Third-Party Services. Third-Party Services and links thereto are provided solely as a convenience to you, and you access and use them entirely at your own risk and subject to such third parties’ terms and conditions.
Term and Termination
This Agreement shall remain in effect until terminated by you or Botswana Bureau of Standards. Botswana Bureau of Standards may, in its sole discretion, at any time and for any or no reason, suspend or terminate this Agreement, with or without prior notice. This Agreement will terminate immediately, without prior notice from Botswana Bureau of Standards, in the event that you fail to comply with any provision of this Agreement. Termination of this Agreement will not limit any of Botswana Bureau of Standards s’ rights or remedies at law or in equity in case of breach by you (during the term of this Agreement) of any of your obligations under the present Agreement.
Indemnification
You agree to indemnify and hold Botswana Bureau of Standards Webstore and its parents, subsidiaries, affiliates, officers, employees, agents, partners, and licensors (if any) harmless from any claim or demand, including reasonable attorneys’ fees, due to or arising out of your: (a) use of the website; (b) violation of this Agreement or any law or regulation; or (c) violation of any right of a third party.
No Warranties
The website is provided to you “AS IS” and “AS AVAILABLE” and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, Botswana Bureau of Standards, on its own behalf and on behalf of its affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the website, including all implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, Botswana Bureau of Standards provides no warranty or undertaking, and makes no representation of any kind that the website will meet your requirements, achieve any intended results, be compatible or work with any other software, websites, systems, or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected. Without limiting the foregoing, neither Botswana Bureau of Standards Webstore nor any Botswana Bureau of Standards Webstore’s provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the website, or the information, content, and materials or products included thereon; (ii) that the website will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the website; or (iv) that the website, its servers, the content, or e-mails sent from or on behalf of Botswana Bureau of Standards Webstore are free of viruses, scripts, trojan horses, worms, malware, timebombs, or other harmful components. Some jurisdictions do not allow the exclusion of or limitations on implied warranties or the limitations on the applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to you.
Limitation of Liability
Notwithstanding any damages that you might incur, the entire liability of Botswana Bureau of Standards under any provision of this Agreement and your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by you for the website. To the maximum extent permitted by applicable law, in no event shall Botswana Bureau of Standards be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, for loss of data or other information, for business interruption, for personal injury, for loss of privacy arising out of or in any way related to the use of or inability to use the website, third-party software and/or third-party hardware used with the website, or otherwise in connection with any provision of this Agreement), even if Botswana Bureau of Standards has been advised of the possibility of such damages and even if the remedy fails of its essential purpose. Some states/jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Severability
If any provision of this Agreement is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect. This Agreement, together with the Privacy Policy and any other legal notices published by Botswana Bureau of Standards on the Services, shall constitute the entire agreement between you and Botswana Bureau of Standards concerning the Services. If any provision of this Agreement is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of this Agreement, which shall remain in full force and effect. No waiver of any term of this Agreement shall be deemed a further or continuing waiver of such term or any other term, and Botswana Bureau of Standards’ s failure to assert any right or provision under this Agreement shall not constitute a waiver of such right or provision. YOU AND BOTSWANA BUREAU OF STANDARDS AGREE THAT ANY CAUSE OF ACTION ARISING OUT OF OR RELATED TO THE SERVICES MUST COMMENCE WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES. OTHERWISE, SUCH CAUSE OF ACTION IS PERMANENTLY BARRED.
Waiver
Except as provided herein, the failure to exercise a right or to require performance of an obligation under this Agreement shall not effect a party’s ability to exercise such right or require such performance at any time thereafter nor shall be the waiver of a breach constitute waiver of any subsequent breach. No failure to exercise, and no delay in exercising, on the part of either party, any right or any power under this Agreement shall operate as a waiver of that right or power. Nor shall any single or partial exercise of any right or power under this Agreement preclude further exercise of that or any other right granted herein. In the event of a conflict between this Agreement and any applicable purchase or other terms, the terms of this Agreement shall govern.
Amendments to this Agreement
Botswana Bureau of Standards reserves the right, at its sole discretion, to modify or replace this Agreement at any time. If a revision is material, we will provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our website after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use Botswana Bureau of Standards Webstore.
Entire Agreement
The Agreement constitutes the entire agreement between you and Botswana Bureau of Standards regarding your use of the website and supersedes all prior and contemporaneous written or oral agreements between you and Botswana Bureau of Standards. You may be subject to additional terms and conditions that apply when you use or purchase other Botswana Bureau of Standards Webstore services, which Botswana Bureau of Standards will provide to you at the time of such use or purchase.
Updates to Our Terms
We may change our Service and policies, and we may need to make changes to these Terms so that they accurately reflect our Service and policies. Unless otherwise required by law, we will notify you (for example, through our Service) before we make changes to these Terms and give you an opportunity to review them before they go into effect. Then, if you continue to use the Service, you will be bound by the updated Terms. If you do not want to agree to these or any updated Terms, you can delete your account.
Intellectual Property
The website and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by Botswana Bureau of Standards, its licensors, or other providers of such material and are protected by Botswana and International copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws. The material may not be copied, modified, reproduced, downloaded, or distributed in any way, in whole or in part, without the express prior written permission of Botswana Bureau of Standards, unless and except as is expressly provided in these Terms & Conditions. Any unauthorized use of the material is prohibited.
Agreement to Arbitrate
This section applies to any dispute EXCEPT IT DOESN’T INCLUDE A DISPUTE RELATING TO CLAIMS FOR INJUNCTIVE OR EQUITABLE RELIEF REGARDING THE ENFORCEMENT OR VALIDITY OF YOUR OR Botswana Bureau of Standards ’s INTELLECTUAL PROPERTY RIGHTS. The term “dispute” means any dispute, action, or other controversy between you and Botswana Bureau of Standards concerning the Services or this agreement, whether in contract, warranty, tort, statute, regulation, ordinance, or any other legal or equitable basis. Dispute will be given the broadest possible meaning allowable under law.
Notice of Dispute
In the event of a dispute, you or Botswana Bureau of Standards must give the other a Notice of Dispute, which is a written statement that sets forth the name, address, and contact information of the party giving it, the facts giving rise to the dispute, and the relief requested. You must send any Notice of Dispute via email to: bobswebstore@bobstandards.bw. Botswana Bureau of Standards will send any Notice of Dispute to you by mail to your address if we have it, or otherwise to your email address. You and Botswana Bureau of Standards will attempt to resolve any dispute through informal negotiation within sixty (60) days from the date the Notice of Dispute is sent. After sixty (60) days, you or Botswana Bureau of Standards Webstore may commence arbitration.
Binding Arbitration
If you and Botswana Bureau of Standards don’t resolve any dispute by informal negotiation, any other effort to resolve the dispute will be conducted exclusively by binding arbitration as described in this section. You are giving up the right to litigate (or participate in as a party or class member) all disputes in court before a judge or jury. Either party may seek any interim or preliminary injunctive relief from any court of competent jurisdiction, as necessary to protect the party’s rights or property pending the completion of arbitration. Any and all legal, accounting, and other costs, fees, and expenses incurred by the prevailing party shall be borne by the non-prevailing party.
Submissions and Privacy
In the event that you submit or post any ideas, creative suggestions, designs, photographs, information, advertisements, data, or proposals, including ideas for new or improved products, services, features, technologies, or promotions, you expressly agree that such submissions will automatically be treated as non-confidential and non-proprietary and will become the sole property of Botswana Bureau of Standards without any compensation or credit to you whatsoever. Botswana Bureau of Standards and its affiliates shall have no obligations with respect to such submissions or posts and may use the ideas contained in such submissions or posts for any purposes in any medium in perpetuity, including but not limited to, developing, manufacturing, and marketing products and services using such ideas.
Typographical Errors
In the event a product and/or service is listed at an incorrect price or with incorrect information due to typographical error, we shall have the right to refuse or cancel any orders placed for the product and/or service listed at the incorrect price. We shall have the right to refuse or cancel any such order whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account or other payment account in the amount of the charge.
Miscellaneous
If for any reason a court of competent jurisdiction finds any provision or portion of these Terms & Conditions to be unenforceable, the remainder of these Terms & Conditions will continue in full force and effect. Any waiver of any provision of these Terms & Conditions will be effective only if in writing and signed by an authorized representative of Botswana Bureau of Standards. Botswana Bureau of Standards will be entitled to injunctive or other equitable relief (without the obligations of posting any bond or surety) in the event of any breach or anticipatory breach by you. Botswana Bureau of Standards operates and controls the Botswana Bureau of Standards Webstore Service from its offices in Botswana. The Service is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation. Accordingly, those persons who choose to access the Botswana Bureau of Standards Webstore Service from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable. These Terms & Conditions (which include and incorporate the Botswana Bureau of Standards Website Privacy Policy) contains the entire understanding and supersedes all prior understandings between you and Botswana Bureau of Standards concerning its subject matter and cannot be changed or modified by you. The section headings used in this Agreement are for convenience only and will not be given any legal import.
Disclaimer
Botswana Bureau of Standards is not responsible for any content, code, or any other imprecision. Botswana Bureau of Standards does not provide warranties or guarantees. In no event shall Botswana Bureau of Standards be liable for any special, direct, indirect, consequential, or incidental damages or any damages whatsoever, whether in an action of contract, negligence or other tort, arising out of or in connection with the use of the Service or the contents of the Service. The Company reserves the right to make additions, deletions, or modification to the contents on the Service at any time without prior notice. The Botswana Bureau of Standards Webstore Service and its contents are provided “as is” and “as available” without any warranty or representations of any kind, whether express or implied. Botswana Bureau of Standards Webstore is a distributor and not a publisher of the content supplied by third parties; as such, Botswana Bureau of Standards Webstore exercises no editorial control over such content and makes no warranty or representation as to the accuracy, reliability, or currency of any information, content, service, or merchandise provided through or accessible via the Botswana Bureau of Standards Webstore Service. Without limiting the foregoing, Botswana Bureau of Standards specifically disclaims all warranties and representations in any content transmitted on or in connection with the Botswana Bureau of Standards Webstore Service or on sites that may appear as links on the Botswana Bureau of Standards Webstore Service, or in the products provided as a part of, or otherwise in connection with, the Botswana Bureau of Standards Webstore Service, including without limitation any warranties of merchantability, fitness for a particular purpose or non-infringement of third party rights. No oral advice or written information given by Botswana Bureau of Standards or any of its affiliates, employees, officers, directors, agents, or the like will create a warranty. Price and availability information is subject to change without notice. Without limiting the foregoing, Botswana Bureau of Standards does not warrant that the Botswana Bureau of Standards Webstore Service will be uninterrupted, uncorrupted, timely, or error-free.
Contact Us
Don’t hesitate to contact us if you have any questions. Via Email: bobswebstore@bobstandards.bw Via Phone Number: 00 267 3903200
IMPARTIALITY AND CONFIDENTIALITY STATEMENT
The Botswana Bureau of Standards (BOBS) understands the importance of impartiality and confidentiality in carrying out its management system certification activities. BOBS management is committed to gaining and maintaining the reputation, credibility and ultimately, confidence of its stakeholders in rendering its certification services. Additionally, BOBS strives to continuously manage foreseen potential conflicts of duty and interest and ensures objectivity of its activities under the management system certification. To achieve the above, BOBS shall identify, analyse, record and manage potential conflict of duty and interest to ensure that certification services are not provided within relationships that have been identified to pose an unacceptable threat to impartiality. An Impartiality Committee shall periodically review activities of the certification function to verify commitment to credibility and fairness. The Committee shall further assist in the development of policies relating to impartiality of providing certification activities. BOBS is committed to maintaining in strict confidence all information accessed while rendering the certification services and shall ensure that such information is not divulged to third parties without the Client’s written consent unless if required by law.
Demand Quality

When things don't work as they should, it often means that standards are absent.

BOBS Head Office
Physical Address —
Plot No, 55745, Block 8, Mail Airport Road
Postal Address —
Private Bag B048,
Gaborone, Botswana
Francistown office
Physical Address —
Plot No, 32367, Donga,
Adjacent Metsef Wholesalers
Postal Address —
Private Bag F465,
Francistown, Botswana
BOBS Weighbridge
Physical Address —
Plot No: 20683, Ramakukane
Road, Block 3 Industrial,
Gaborone, Botswana
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