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BOS ISO 18091_2019
P912.00
Quality management Systems – Guidelines for the
application of ISO 9001 in local government
Description
This International Standard specifies requirements for a quality management system when an organization:
a)needs to demonstrate its ability to consistently provide products and services that meet customerand applicable statutory and regulatory requirements, and b)aims to enhance customer satisfaction through the effective application of the system, includingprocesses for improvement of the system and the assurance of conformity to customer andapplicable statutory and regulatory requirements.
All the requirements of this International Standard are generic and are intended to be applicable to any organization, regardless of its type or size, or the products and services it provides.
NOTE 1 In this International Standard, the terms “product” or “service” only apply to products and services intended for, or required by, a customer.
NOTE 2 Statutory and regulatory requirements can be expressed as legal requirements.