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BOS ISO 18091_2019

P912.00

Quality management Systems – Guidelines for the
application of ISO 9001 in local government

SKU: BOS ISO 18091_2019 Category: Product ID: 30063

Additional information

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ICS Name

Pages

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Replaced by

Replaces

Sector

Standard Development Stage

Technical Committee

Type of Standards

Description

This International Standard specifies requirements for a quality management system when an organization:
a)needs to demonstrate its ability to consistently provide products and services that meet customerand applicable statutory and regulatory requirements, and b)aims to enhance customer satisfaction through the effective application of the system, includingprocesses for improvement of the system and the assurance of conformity to customer andapplicable statutory and regulatory requirements.
All the requirements of this International Standard are generic and are intended to be applicable to any organization, regardless of its type or size, or the products and services it provides.
NOTE 1 In this International Standard, the terms “product” or “service” only apply to products and services intended for, or required by, a customer.
NOTE 2 Statutory and regulatory requirements can be expressed as legal requirements.

IMPARTIALITY AND CONFIDENTIALITY STATEMENT
The Botswana Bureau of Standards (BOBS) understands the importance of impartiality and confidentiality in carrying out its management system certification activities. BOBS management is committed to gaining and maintaining the reputation, credibility and ultimately, confidence of its stakeholders in rendering its certification services. Additionally, BOBS strives to continuously manage foreseen potential conflicts of duty and interest and ensures objectivity of its activities under the management system certification. To achieve the above, BOBS shall identify, analyse, record and manage potential conflict of duty and interest to ensure that certification services are not provided within relationships that have been identified to pose an unacceptable threat to impartiality. An Impartiality Committee shall periodically review activities of the certification function to verify commitment to credibility and fairness. The Committee shall further assist in the development of policies relating to impartiality of providing certification activities. BOBS is committed to maintaining in strict confidence all information accessed while rendering the certification services and shall ensure that such information is not divulged to third parties without the Client’s written consent unless if required by law.
Demand Quality

When things don't work as they should, it often means that standards are absent.

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