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BOS ISO 24510:2007


wastewater services — Guidelines for the assessment and for the improvement of the service to users

SKU: BOS ISO 24510:2007 Categories: , Product ID: 29510

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“This International Standard specifies the elements of drinking water and wastewater services of relevance and interest to users. It also provides guidance on how to identify users’ needs and expectations and how to assess whether they are being met. The following are within the scope of this International Standard: ⎯ the definition of a language common to the different stakeholders; ⎯ the definition of key elements and characteristics of the service to users; ⎯ the objectives for the service with respect to users’ needs and expectations; ⎯ guidelines for satisfying users’ needs and expectations; ⎯ service to users assessment criteria; ⎯ introduction to rformance indicators; ⎯ examples of performance indicators. The following are outside the scope of this International Standard: ⎯ methods of design and construction of drinking water and wastewater systems; ⎯ the regulating management structure and methodology of operation and management of activities relating to drinking water and wastewater services, including contracting; ⎯ topics relating to the system inside buildings. NOTE 1 This International Standard, ISO 24511 and ISO 24512 comprise a series of standards addressing water services. It is therefore advisable to use these three International Standards in conjunction with each other. NOTE 2 The list of terms and definitions in Clause 2 is common to this International Standard, ISO 24511 and ISO 24512. NOTE 3 Annex A contains three tables of correspondence between equivalent terms in English, French and Spanish.

The Botswana Bureau of Standards (BOBS) understands the importance of impartiality and confidentiality in carrying out its management system certification activities. BOBS management is committed to gaining and maintaining the reputation, credibility and ultimately, confidence of its stakeholders in rendering its certification services. Additionally, BOBS strives to continuously manage foreseen potential conflicts of duty and interest and ensures objectivity of its activities under the management system certification. To achieve the above, BOBS shall identify, analyse, record and manage potential conflict of duty and interest to ensure that certification services are not provided within relationships that have been identified to pose an unacceptable threat to impartiality. An Impartiality Committee shall periodically review activities of the certification function to verify commitment to credibility and fairness. The Committee shall further assist in the development of policies relating to impartiality of providing certification activities. BOBS is committed to maintaining in strict confidence all information accessed while rendering the certification services and shall ensure that such information is not divulged to third parties without the Client’s written consent unless if required by law.
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