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BOS ISO 24511:2007


Activities relating to drinking water and wastewater services — Guidelines for the management of wastewater utilities and for the assessment of wastewater services

SKU: BOS ISO 24511:2007 Categories: , Product ID: 29513

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“This International Standard provides guidelines for the management of wastewater utilities and for the assessment of wastewater services. This International Standard is applicable to publicly and privately owned and operated wastewater utilities, but does not favour any particular ownership or operational model. NOTE 1 Wastewater is always generated when water is used or consumed. Accordingly, sources of wastewater can be residential, industrial, commercial or institutional. Collected storm water or (melted) snow can also be considered as wastewater, as it often carries contaminants and pathogens picked up from air or ground surfaces on its way to a collection system. In certain circumstances, especially in undeveloped areas, sanitary waste is collected in an undiluted form. This International Standard addresses wastewater systems in their entirety and is applicable to systems at any level of development (e.g. pit latrines, on-site systems, networks, treatment facilities). The following are within the scope of this International Standard: ⎯ the definition of a language common to different stakeholders; ⎯ objectives for the wastewater utility; ⎯ guidelines for the management of wastewater utilities;
⎯ service assessment criteria and related examples of performance indicators, all without setting any target values or thresholds. The following are outside the scope of this International Standard: ⎯ methods of design and construction of wastewater systems; ⎯ regulation of the management structure and the methodology of wastewater service activities of operation and management; ⎯ regulation of the content of contracts or subcontracts;
⎯ topics related to the systems inside buildings, between the point-of-discharge and the point-of-collection.
NOTE 2 This International Standard, ISO 24510 and ISO 24512 comprise a series of standards addressing water services. It is therefore advisable to use these three International Standards in conjunction with each other.
NOTE 3 The list of terms and definitions in Clause 2 is common to this International Standard, ISO 24510 and ISO 24512. NOTE 4 Annex A contains three tables of correspondence between equivalent terms in English, French and Spanish.”

The Botswana Bureau of Standards (BOBS) understands the importance of impartiality and confidentiality in carrying out its management system certification activities. BOBS management is committed to gaining and maintaining the reputation, credibility and ultimately, confidence of its stakeholders in rendering its certification services. Additionally, BOBS strives to continuously manage foreseen potential conflicts of duty and interest and ensures objectivity of its activities under the management system certification. To achieve the above, BOBS shall identify, analyse, record and manage potential conflict of duty and interest to ensure that certification services are not provided within relationships that have been identified to pose an unacceptable threat to impartiality. An Impartiality Committee shall periodically review activities of the certification function to verify commitment to credibility and fairness. The Committee shall further assist in the development of policies relating to impartiality of providing certification activities. BOBS is committed to maintaining in strict confidence all information accessed while rendering the certification services and shall ensure that such information is not divulged to third parties without the Client’s written consent unless if required by law.
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